Pangasinan State University completed its First Surveillance Audit at PSU Main and Lingayen Campus and Extension Audit at its eight other campuses for the ISO 21001:2018 Educational Organizations Management System (EOMS) from August 24 to 28, 2026.
Despite inclement weather, university officials led by University President Dr. Elbert M. Galas joined process owners, office heads, directors, and personnel from various campuses in supporting the five-day assessment.
The audit began with the presentation of the EOMS Audit Plan by audit team leader Ms. Mary Grace Balobalo, who outlined the scope, objectives, criteria, and schedule of activities.
An opening meeting with top management followed, led by Dr. Galas and attended by the university’s vice presidents: Dr. Celeste T. Mercado, Vice President for Quality Assurance; Dr. Weenalei T. Fajardo, Vice President for Academics and Student Services; Dr. Jeanilyn L. Villanueva, Vice President for Administration and Finance Management; Dr. Renato E. Salcedo, Vice President for Local and International Affairs; and Dr. Razeale G. Resultay, Vice President for Research, Extension and Innovation.
“The value of this audit lies in how we use its findings to improve our work and better serve our learners,” President Galas said.
The external audit team also included two Indonesian auditors: Mr. Abdul Manan Arul, who conducted onsite assessments across the university’s campuses, and Mr. Tengku Hermansyah, who participated remotely via Zoom.
Office heads and directors who could not attend in person joined the audit through Zoom, allowing them to participate in the assessment of their units’ processes and operations. Their cooperation helped sustain the audit activities despite the weather-related challenges.
The audit formed part of PSU’s continuing efforts to strengthen its EOMS, align institutional processes with ISO 21001:2018 requirements, and improve the delivery of education and services. These efforts place the needs and satisfaction of learners and other stakeholders at the center of the university’s quality management practices.
PSU expressed its appreciation to the external auditors, university officials, process owners, office heads, directors, faculty, and staff whose participation and cooperation supported the orderly conduct of the audit.